Refund & Return Policy
Effective Date: September 8, 2026
At Caddieshack Golf Cart Sales & Repair LLC, we want our customers to be satisfied with their purchase. This policy explains our return and refund procedures for products purchased through our website.
1. 30-Day Return Policy
You have 30 calendar days from the date of delivery to request a return for eligible products.
To be eligible for a return, the product must:
Be returned within 30 days of delivery.
Be unused and in its original condition.
Include all original accessories, manuals, documentation, and packaging where applicable.
Not have been damaged, modified, altered, or improperly used.
Be in a condition suitable for resale.
Some products may have additional return requirements based on their size, condition, or manufacturer requirements.
2. Golf Cart Returns
Because golf carts are large and specialty products, customers must contact us before returning a golf cart.
Golf carts must be returned in substantially the same condition in which they were delivered. The customer may be responsible for return transportation and applicable delivery costs unless the return is due to an error on our part or a defective/damaged product covered under applicable warranty terms.
Used, modified, customized, or damaged golf carts may not qualify for a return.
3. How to Request a Return
To request a return, contact us within 30 days of delivery:
Email: support@caddieshackgolfcarts.com
Phone: (352) 341-2040
Please provide:
Your name
Order number
Product name
Date of purchase
Reason for the return
Photos of the product when applicable
Do not send a product back without receiving return instructions from us first.
4. Refunds
Once an approved return has been received and inspected, we will process the refund within 7 business days.
Refunds will generally be issued to the original payment method used for the purchase.
Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
5. Shipping Costs
Original shipping and delivery charges are generally non-refundable, except where the return is the result of an error by Caddieshack or another circumstance where we determine that shipping costs should be refunded.
Return shipping costs may be the responsibility of the customer.
6. Damaged or Incorrect Products
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide photographs and details of the issue so we can investigate and determine the appropriate resolution.
Depending on the circumstances, we may offer:
Replacement
Repair
Exchange
Refund
7. Non-Returnable Items
The following may not be eligible for return:
Customized products
Special-order products
Personalized products
Products that have been modified
Products damaged through misuse or neglect
Products showing excessive use or wear
Certain electrical or installed components
Items specifically identified as final sale
8. Exchanges
If you would like to exchange an eligible product, contact us within the 30-day return period.
An exchange may be subject to product availability and any applicable price or shipping difference.
9. Warranty Claims
A manufacturer’s warranty or Caddieshack warranty may apply separately from this return policy.
A warranty claim does not automatically constitute a return. Contact us so we can determine whether the issue is covered by the applicable warranty.
10. Contact Us
If you have questions about a return or refund, please contact:
Caddieshack Golf Cart Sales & Repair LLC
1915 W Main St
Inverness, FL 34452
United States
Phone: (352) 341-2040
Email: support@caddieshackgolfcarts.com
Business Hours:
Monday–Friday: 8:30 AM–3:30 PM
Saturday: Closed
Sunday: Closed
Our Goal
We want you to have a positive experience with Caddieshack Golf Cart Sales & Repair LLC. If you have an issue with your purchase, please contact us so our team can work with you toward an appropriate solution.